CANCELLATION AND RETURN POLIC Cancellation AND RETURN POLICY
Cancellation Policy
Scratch-off before shipment (Only legitimate on requests' place and conveyance in India):
In the event that the request or the item(s) that you need to drop have not been delivered at this point, you can keep in touch with our client assistance group on Ssanmultimartofficial@gmail.com or call us on 91+ 81482 50366 (Monday to Saturday, 8AM to 10PM and Sunday, 10AM to 7PM)
In such cases, the request will be dropped, and the cash will be discounted to you inside 24-48 business hours after the retraction demand is appropriately handled by us.
How might I get discounted for the dropped requests and what amount of time will this cycle require?
In the event of abrogation before shipment, we process the discount inside 24-48 business hours in the wake of getting the crossing out demand.
In the event of abrogation once the shipment has effectively been dispatched or then again in case it is being returned, we process the discount once the items have been gotten and confirmed at our stockroom.
•      For installments done through credit/charge cards or net banking ,the discount will be handled to a similar record from which the installment was made inside 24-48 business long stretches of us getting the items back. It might take 2-3 extra work days for the sum to reflect in your record.
•      For money down exchanges, we will start a bank move against the discount sum against the charging subtleties shared by you. This interaction will be finished inside 24-48 business long periods of us getting the items back and your bank subtleties on email. It will take an extra 2-3 work days for the sum to reflect in your record.
•      Likewise, we additionally give the issue free choice of discount through UPPU PULI (SAN MULTIMART) coupons, which can be utilized during future buys.
Imagine a scenario in which I utilized rebate vouchers or reliability focuses during season of installment and I need to drop my request.
Rebate vouchers are planned for one-time utilize just and will be treated as utilized regardless of whether you drop the request.
Assuming you had recovered steadfastness focuses for a request, a similar will be attributed back to your record on account of a scratch-off.
Returns, Replacements and Refunds
How would I return a thing bought on UPPU PULI (SAN MULTIMART)?
Indian Orders:
UPPU PULI (SAN MULTIMART) offers its clients an 'Simple merchandise exchange', wherein you can raise a return/trade solicitation of an item inside 15 days of its conveyance. We additionally acknowledge halfway returns wherein you can raise a return demand for one or all items in you request.
•      Stage 1: Contact our Customer Support group through email (sanmultimartofficials@gmail.com) inside 15 work long periods of getting the request.
•      Stage 2: Provide us with your request ID subtleties and your solicitation to return/supplant/discount your request. Benevolently email a picture of the item and the receipt for our reference.
•      Stage 3: We will get the items inside 2-4 work days. We will start the discount or substitution process provided that the items are gotten by us in their unique bundling with their seals, marks and standardized tags unblemished.
Global Orders:
Items must be qualified for returns in the event that the items got by the client are considered to have been gotten in a harmed/inadequate state or are terminated or an inaccurate item has been conveyed. Such items must be returned in their unique bundling, in an unused and fixed condition. [Opened or utilized items won't be acknowledged as returns.]
Assuming a return is acknowledged, UPPU PULI (SAN MULTIMART) will supplant or discount the invoiced rupee an incentive for, the harmed/flawed/terminated/wrong item. Regardless, the extra traditions sum paid by the client to get the item will be repaid to the client as a discount coupon, that can be applied to the client's next request with UPPU PULI (SAN MULTIMART), dependent upon the client giving a duplicate of the traditions receipt.
Note: If it is an instance of substitution, it is dependent upon the accessibility of stock. In situations when a substitution may not be free, we will discount you everything. Sympathetically allude to the following inquiry for rejections to discounts.
Which are the things that can't be returned/traded?
Returns won't be acknowledged under the accompanying conditions:
•      Item is harmed because of abuse/abuse
•      Returned without unique bundling including, sticker prices, marks, unique pressing, gifts and different extras or on the other hand assuming unique bundling is harmed
•      Chronic Number is altered.
•      Inadequate items that are not covered under Seller/Manufacturer's guarantee
•      Item is utilized or adjusted
•      In case demand is started following 15 work long stretches of request conveyance
•      Free item given by brand
Classifications not qualified for Return:
•      Redone Products (eg: lipsticks, compacts, mascaras, and so forth) can't be returned since they are accessible during select advancements and requested on request
•      Individual consideration apparatuses can't be returned because of cleanliness issues
If it's not too much trouble, note: For specific advertising efforts or super deal periods, unique return/trade/discount rules might apply. Data in regards to this is noticeable on the advancement standard. For any explanation, if it's not too much trouble, go ahead and contact our client care.
I have gotten a harmed or damaged thing/wrong item in my request, how could I continue?
Our shipments go through thorough quality check processes before they leave our stockroom. Anyway in the uncommon case that your item is harmed during shipment or travel, you can demand for a substitution or dropping and discount.
In the event that you have gotten a thing in a harmed/faulty condition or have been sent an off-base item, you can follow a couple of straightforward strides to start your return/discount inside 15 days of getting the request:
•      Stage 1: Contact our Customer Support group by means of email (sanmultimartofficials@gmail.com) inside 15 work long periods of getting the request.
•      Stage 2: Provide us with your request ID subtleties and your solicitation to return/supplant/discount the inadequate/wrong things in your request. Sympathetically share a picture of the item and the receipt for our reference.
•      Stage 3: We will get the items inside 2-4 work days. We will start the discount or substitution process provided that the items are gotten by us in their unique bundling with their seals, names and scanner tags unblemished.
Note: If it is an instance of substitution, it is dependent upon the accessibility of stock. On the off chance that that a substitution may not be accessible, we will discount you everything.
Do I need to return the unconditional present when I return an item?
Indeed. The unconditional present is incorporated as a piece of the thing request and should be returned alongside the initially conveyed item.
Would i be able to return part of my request?
Indeed. A return can be made at thing level and assuming that you have requested numerous things, you can start a return/substitution/discount for any singular thing. Nonetheless, any item being returned should be returned in full including all parts just as any free gifts or items which showed up with it.
How might I get discounted for the returned requests and what amount of time will this cycle require?
If there should arise an occurrence of a return/substitution/discount, we process the discount once the items have been gotten and checked at our distribution center.
•      For installments done through credit/check cards or net banking ,the discount will be handled to a similar record from which the installment was made inside 24-48 business long periods of us getting the items back. It might take 2-3 extra work days for the sum to reflect in your record.
•      For money down exchanges ,we will start a bank move against the discount sum against the charging subtleties shared by you. This cycle will be finished inside 24-48 business long periods of us getting the items back and your bank subtleties on email. It will take an extra 2-3 work days for the sum to reflect in your record.
•      What's more, we additionally give the problem free choice of discount through UPPU PULI (SAN MULTIMART) coupons, which can be utilized during future buys.Y
Cancellation Policy
Cancellation before shipment (Only valid on orders’ place & delivery in India):
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on sanmultimartofficials@gmail.com or call us on 91+ 81482 50366 (Monday to Saturday, 8AM to 10PM and Sunday, 10AM to 7PM)
In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
In addition, we also provide the hassle-free option of refund through UPPU PULI (SAN MULTIMART) coupons, which can be used during future purchases.
What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
Returns, Replacements and Refunds
How do I return an item purchased on UPPU PULI (SAN MULTIMART)?
Indian Orders:
UPPU PULI (SAN MULTIMART) offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 15 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.
Step 1: Contact our Customer Support team via email (sanmultimartofficials@gmail.com) within 15 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
International Orders:
Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state or are expired or an incorrect product has been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition. [Opened or used products will not be accepted as returns.]
If a return is accepted, UPPU PULI (SAN MULTIMART) will replace or refund the invoiced rupee value for, the damaged / defective / expired / wrong product. In either case, the additional customs amount paid by the customer to receive the product will be reimbursed to the customer in the form of a refund coupon, that can be applied to the customer’s next order with UPPU PULI (SAN MULTIMART), subject to the customer providing a copy of the customs receipt.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
Product is damaged due to misuse/overuse
Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
Serial Number is tampered with.
Defective products that are not covered under Seller/Manufacturer’s warranty
Product is used or altered
If request is initiated after 15 business days of order delivery
Free product provided by brand
Categories not eligible for Return:
Customized Products (eg: lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand
Personal care appliances cannot be returned due to hygiene issues
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 15 days of receiving the order:
Step 1: Contact our Customer Support team via email (sanmultimartofficial@gmail.com) within 15 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
Can I return part of my order?
Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
How will I get refunded for the returned orders and how long will this process take?
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
For payments done through credit/debit cards or net banking ,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash on delivery transactions ,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
In addition, we also provide the hassle-free option of refund through UPPU PULI (SAN MULTIMART) coupons, which can be used during future purchases.